IT Lead Business Analyst

Overview

As IT Lead Business Analyst, you will shape and deliver high-value transformation programmes, guiding business analysis, requirements management, and user-centred design. You’ll influence senior leaders, establish standards, and ensure outcomes align with customer needs and regulatory requirements. This role offers partnership with cross-functional teams to improve customer experience and service performance while driving continuous improvement. Join a mission-driven team focused on sustainable change for Yorkshire Water and its communities.

Pay / Benefits

• competitive salary up to 70,000
• annual incentive bonus
• pension scheme up to 12% company contribution
• 25 days annual leave plus bank holidays plus wellness days
• life assurance cover 4x pensionable salary
• health/dental/critical illness insurance options and other benefits

Responsibilities

• Lead complex business analysis to shape strategic change and inform executive decisions
• Perform holistic analysis to identify opportunities, risks, dependencies, and impacts in high-impact environments
• Define and improve organisation-wide BA standards, frameworks, and tools
• Scope, elicit, analyse, prioritise, validate, and manage requirements for large programmes
• Ensure requirements and solutions meet customer needs, regulatory obligations, and long-term outcomes
• Champion user-centred design across change initiatives, including user research, usability, and evaluation
• Build and maintain relationships with senior stakeholders as trusted advisor
• Facilitate collaboration across business, technology, operations, and delivery teams
• Provide leadership and assurance for BA activities across programmes
• Drive continuous improvement in processes, capability, and ways of working using technology and innovation
• Identify opportunities to improve customer experience, service performance, and operational efficiency
• Support delivery of strategic programmes with measurable business benefits
• Monitor industry trends and regulatory developments and incorporate insights into BA approaches
• Contribute to BA capability development through coaching and knowledge sharing
• Ensure compliant, high-quality outcomes aligned with strategic commitments

Key requirements

• Extensive experience defining and embedding BA standards across multiple teams
• Proven track record influencing senior stakeholders on complex requirements
• Experience leading BA activities within large-scale transformation programmes
• Strong expertise in elicitation, prioritisation, governance, and lifecycle management
• Experience implementing user-centred design practices including research, service design, testing, evaluation
• Excellent stakeholder management and consultancy skills with executives
• Strong leadership and people management experience and driving continuous improvement
• Ability to navigate complexity and ambiguity and translate needs into actionable outcomes
• Exceptional communication, influencing, and relationship-building with stakeholders at all levels
• Passion for delivering customer-focused, value-driven change that improves performance and service outcomes

• Stakeholder management
• Communication and influencing
• Leadership and people development
• Requirements elicitation
• Prioritisation and governance
• Lifecycle management of requirements

…