Senior Enterprise Account Manager

Overview

As a Strategic Account Manager for the EMEA region, you cultivate and expand Frontify’s relationships with top enterprise customers, guiding them toward brand-management goals and identifying growth opportunities. You will own expansion and renewal targets, coordinate with cross-functional teams, and influence the roadmap through customer insights. This role blends strategic thinking, commercial acumen, and a consultative approach to drive long-term partnerships. You join a collaborative, innovation-minded team committed to helping brands work effectively in an AI-enabled era.

Pay / Benefits

• private health benefits
• pension scheme: 5% matched
• minimum 25 days annual leave
• paid educational and wellbeing days off
• home office setup budget
• workation: 45 days annually

Responsibilities

• Own expansion and renewal targets with a focus on upsells and cross-sells
• Manage a portfolio of enterprise customers across EMEA to drive revenue growth and retention
• Develop strategic account plans aligning customer priorities with Frontify capabilities
• Build and maintain relationships with stakeholders from operational users to C-level
• Identify and lead expansion opportunities across business units and brands using a value-driven approach
• Negotiate expansions with an eye on long-term partnership health and sustainable growth
• Collaborate with Customer Success, Sales, Marketing, and Product to deliver seamless experiences
• Share customer insights to influence Frontify’s roadmap and enterprise account management practices
• Adapt to a hybrid work model with two days per week in London office

Key requirements

• 4–6+ years driving enterprise account management or sales in B2B SaaS
• Track record of managing and expanding large, complex enterprise relationships within EMEA
• Experience with or strong interest in enterprise marketing, brand, or creative technology solutions
• Credibility with senior stakeholders, including VP- and C-level decision-makers
• Ability to combine strategic thinking with commercial acumen and deliver customer value
• Ability to operate autonomously in a high-expectation environment and drive initiatives forward
• Proven collaboration with Product, Marketing, and Customer Success to deliver cohesive outcomes

• relationship-building
• strategic thinking
• commercial acumen
• autonomy
• cross-functional collaboration
• clear communication

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