Overview
In this role you own the strategic direction and day-to-day relationships for a portfolio of premium client accounts, driving growth and retention. You lead a team of Account Managers, aligning client objectives with delivery across campaigns and KPIs. You’ll stay ahead of industry trends, represent the company at events, and contribute to training and cross-functional projects. This is a hands-on leadership role in a fast-paced, performance-driven environment with a clear impact on client outcomes and team capability.
Pay / Benefits
- Flexi-Week with four-day work week
- Hybrid working model (Flexi-Office)
- Remote work furniture allowance
- Pension contributions
- Private medical insurance
- Electric vehicle and cycle-to-work schemes | childcare nursery benefit
Responsibilities
- Own strategic direction and day-to-day relationship for top-tier client accounts with a focus on growth and GP
- Develop and execute program strategies to drive client growth, retention, and performance
- Lead affiliate recruitment, performance monitoring, and optimisation across managed accounts
- Escalation point for complex client issues with sound judgement and solutions
- Maintain proactive communication with internal and external stakeholders
- Coach, develop, onboard, and review performance of a team of Account Managers
- Allocate client portfolios across the team respecting qualifications and experience
- Supervise campaigns and monitor delivery against KPIs and quality standards
- Foster a high-performing, collaborative team culture aligned with company values
- Stay current with industry trends and share insights across the team and wider business
- Represent the company at industry events and client meetings
- Contribute to creation of client and internal training materials
- Participate in or lead departmental and cross-functional projects
Key requirements
- Bachelor’s degree or equivalent experience
- Affiliate marketing experience
- Proven account management experience handling portfolios through a team
- People management experience is a plus (coaching, performance management, development)
- Strong commercial acumen and ability to translate client objectives into actionable strategy
- Excellent stakeholder management and written/verbal communication
- Confident handling of escalations and complex client situations
- Comfort in a fast-paced, target-driven environment
- stakeholder management
- communication (written and verbal)
- conflict resolution
- affiliate marketing
- data analysis capabilities
- digital marketing
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