Spend Operations Supply Chain & Delivery Function Lead

Overview

In this role you will shape Wise’s card issuance supply chain strategy and operating model for a global, multi-vendor network. You’ll own end-to-end vendor governance, delivery performance, and cost-to-serve while safeguarding customer experience. You will lead cross-functional programs to scale and improve card manufacturing, personalization, and delivery. This is a high-impact leadership role that drives resilience, transparency, and commercial outcomes at scale.

Responsibilities

• Define 1–3 year strategy for card manufacturing and delivery while balancing service levels, product experience, and cost-to-serve
• Design a scalable, global supply chain operating model (team structure, governance, escalation paths, metrics)
• Own the monitoring roadmap for early issue detection and clear ownership for resolution
• Lead and govern the partner portfolio (manufacturers and delivery partners) with accountability and risk management
• Build and use vendor governance tools: scorecards, escalations, remediation plans, root-cause actions with deadlines
• Represent Wise in senior partner forums and drive prioritization and outcomes
• Lead end-to-end commercial negotiations and contract strategy with robust SLAs, pricing models, and remedies
• Collaborate cross-functionally with Product, Ops, Risk, Compliance, Finance and Customer Support to design scalable solutions
• Hire, coach, and develop the supply chain team, set standards, and raise performance
• Establish clear ownership, transparency, and execution standards with partners
• Deliver a 1–3 year supply chain strategy and annual plan with measurable targets
• Develop a resilient partner portfolio with regional coverage and tested transition playbooks
• Improve vendor performance through stronger SLA attainment, fewer delivery exceptions, and improved cost-to-serve
• Create executive dashboards for fast decision-making and accountability

Key requirements

• End-to-end supply chain strategy for card manufacturing, personalization, and secure card delivery operations
• Experience in card fulfillment and last-mile delivery, with postal network/courier management and delivery performance optimization
• Proven track record holding vendors (card bureaus, fulfillment houses, delivery carriers) accountable
• High-stakes commercial negotiation experience with manufacturing partners and logistics providers
• Deep capability in contract design: SLAs/KPIs, pricing, remedies, transparency, exit/transition planning
• Experience managing multi-vendor portfolios, carrier concentration risk, and resilience planning (BCP/contingency)
• Strong cross-functional leadership to optimize end-to-end customer card delivery
• People leadership: building and scaling teams, coaching, performance management
• Operational literacy in card manufacturing, fulfillment, and secure delivery optimization

• strong stakeholder influence and executive communication
• data-driven decision making and narrative-building
• collaboration across Product, Ops, Risk, Compliance and Finance
• card manufacturing and personalization operations
• delivery performance metrics (SLA/KPI)
• vendor governance and risk management

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