FIX Analyst, Charles River Development, Assistant Vice President

Overview

In this role you will manage complex FIX implementations and upgrades, supporting trading operations for institutional clients. You will work with cross-functional teams to diagnose issues, provide training, and test workarounds, ensuring reliable FIX infrastructure. You will document interactions and resolutions, and help promote best practices in FIX onboarding and integrations. This is an opportunity to influence FIX direction and system reliability within a leading global financial services firm.

Pay / Benefits

• medical care
• insurance
• savings plans
• flexible Work Program
• development programs and educational support
• paid volunteer days

Responsibilities

• Manage FIX implementations and upgrades
• Respond to technical requests via phone, email, or on-site/remote support
• Diagnose software and connection issues and recommend solutions
• Provide training and answer questions related to the software
• Identify and test workarounds for bugs in FIX infrastructure
• Research issues involving third-party software
• Follow standard procedures when responding to inquiries
• Conduct research using information resources and FIX Analysts
• Maintain detailed logs of customer interactions and prepare resolution reports
• Maintain Best Practices for FIX Onboarding and Integrations

Key requirements

• Four-year degree in a technical field
• Seven years of overall work experience
• Advanced working knowledge of FIX protocol and its implementation/integration
• Advanced financial knowledge focused on derivatives, fixed income, and equity instruments
• Prior trading support experience
• At least five years of experience on the Charles River application

• Evangelizing standard support methods
• Strategic thinking and ability to see the bigger picture
• Thought leadership regarding FIX product direction
• FIX protocol (technical and functional)
• Charles River application expertise
• FIX onboarding and integrations

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