Associate Renewals Manager

Overview

In this role you will manage the end-to-end subscription renewals for a portfolio of customers, driving revenue retention through contract negotiation, risk forecasting, and timely proposals. You will collaborate with Sales, Customer Success, and cross-functional teams to align customer needs with business priorities and ensure service continuity. You will prepare quotes, drive renewal discussions (including multi-year and cloud transitions), and identify upsell opportunities to support growth. This position offers a hybrid work arrangement from Uxbridge and emphasizes a fast-paced, collaborative, and impact-focused culture.

Pay / Benefits

• top-notch work environment
• developmental opportunities
• competitive total rewards package
• fun
• hybrid work options

Responsibilities

• Manage assigned renewal opportunities to meet monthly, quarterly, and annual targets
• Assist in the subscription renewal process to ensure uninterrupted service and timely renewals
• Coordinate renewal communications with channel partners and maintain relationships
• Communicate value of Imprivata offerings to customers and internal stakeholders
• Prepare renewal quotes, proposals, and forecasts aligned with contracts and processes
• Collaborate with Customer Success, Account Executives, Sales Operations, Finance, and Legal to support renewal execution and compliance
• Lead renewal discussions including multi-year agreements and cloud transitions with guidance as needed
• Maintain accurate renewal data and opportunity details in Salesforce.com to support forecasting and reporting
• Review customer usage and install base data to identify renewal risks and opportunities for contract alignment

Key requirements

• Bachelor’s degree or equivalent experience with 4+ years in technology sales or renewals
• Proven track record of exceeding booking targets and managing a high volume of renewals
• Exceptional negotiation, closing, communication, and presentation skills
• Highly organized, detail-oriented, and skilled in time management and decision-making
• Self-motivated, energetic, and capable in fast-paced, team-oriented environments
• Innovative problem-solver comfortable with ambiguity and contributing to company growth

• negotiation
• communication
• presentation
• Salesforce.com
• renewal forecasting
• CRM data management

…