General Manager

Overview

In this General Manager role at Nando’s, you lead restaurant operations, drive sales, and shape a high-performing culture. You will own the guest experience, coach the team, and ensure delivery against targets and KPI’s in a fast-paced, customer-focused environment. You’ll live and promote the brand and values, developing future managers and contributing to the restaurant’s growth. This role offers leadership development, cross-functional exposure, and a chance to influence brand standards in Nottingham.

Pay / Benefits

• 4-week sabbatical after every 5 years
• Free food at work and discount
• Travel opportunities to learn roots
• 3-month GM training plan
• Competitive half yearly bonus package
• Employee referral bonus (1000 reward)

Responsibilities

• Lead daily restaurant operations and ensure quality, service, and safety standards
• Drive sales and profitability with a focus on multi-channel channels
• Develop, coach, and grow team members to build future managerial talent
• Create a positive, engaging work culture aligned with brand values
• Contribute to strategic decisions and manage performance against KPIs
• Uphold brand standards and guest experience in line with PERi-PERi expectations
• Collaborate with senior leadership and cross-functional teams to implement initiatives

Key requirements

• Leadership experience in a customer-focused environment
• Proven track record of driving sales in a multi-channel environment
• Strong people management and development skills
• Customer-obsessed mindset and brand-aligned
• Comfortable in a fast-paced, ever-changing setting
• Willingness to travel for learning opportunities

• leadership
• communication
• motivational skills
• adaptability
• multi-channel sales experience
• KPI driven performance management

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