IT Administrator in London

Overview

In this role you will provide day-to-day IT administration and user support in our London office, helping colleagues access the technology and services they need. You will handle IT requests, maintain asset records, and assist with procurement and device administration. You’ll collaborate with vendors, support AV and mobile devices, and keep documentation up to date. The position offers a pathway to broaden IT skills in a globally-involved, digitally-led firm with a people-focused culture.

Pay / Benefits

• comprehensive benefits packages across global regions

Responsibilities

• Log, manage and progress IT support requests via the helpdesk ITSM system
• Provide face-to-face and remote IT administration support
• Maintain software, hardware, consumables and asset records
• Support IT software, hardware and consumables procurement, liaising with vendors
• Assist with administration of Apple and Samsung mobile devices
• Support AV technologies and test solutions
• Maintain IT documentation and drive assigned tasks to completion
• Occasionally support regional office visits, moves or system installations

Key requirements

• A couple of years’ experience in an IT-related environment
• Strong Excel skills
• Clear written and verbal communication
• Highly organized with attention to detail
• Customer-focused and approachable
• Ability to prioritise and take ownership
• Willingness to learn and test solutions
• Experience with helpdesk systems, IT procurement, supplier management, mobile devices, AV technologies or software/hardware administration (advantage)

• customer-focused
• highly organised
• clear communicator
• ITSM/helpdesk systems
• IT procurement and supplier management
• mobile device administration (Apple, Samsung)

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