Senior Operations Manager

Overview

As Senior Operations Manager, you will lead and optimize the systems, tools, and processes that power Deel’s teams, shaping the strategy for Customer Success and broader operations. You’ll drive efficiency, automate manual tasks, and partner with cross-functional teams to deliver reliable, scalable operations. The role focuses on compliance, risk management, and performance analytics to improve outcomes and speed. This is a chance to influence how Deel scales its global operations and supports a transforming world of work.

Pay / Benefits

• stock grant opportunities
• remote work flexibility
• WeWork access option
• inclusive culture
• competitive compensation
• flexible benefits by country

Responsibilities

• Run day-to-day operational workflows and identify efficiency gains
• Advance automation initiatives to cut manual work and boost accuracy
• Collaborate with cross‑functional teams to streamline tools and processes
• Maintain operational controls, compliance, and risk management practices
• Support fraud prevention and regulatory alignment efforts
• Monitor performance metrics and escalate risks to leadership
• Drive customer-focused process improvements to improve turnaround times and resolution quality
• Expand self-service options to reduce manual support
• Implement feedback loops for continuous improvement
• Coordinate operational readiness for new product or market launches with stakeholders
• Assist go-to-market efforts by removing bottlenecks and ensuring smooth adoption
• Track and report operational outcomes with insights for leadership
• Lead operational projects and initiatives with senior leaders

Key requirements

• 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus)
• Experience managing and mentoring small to mid-sized teams
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset
• KPI-driven with experience tracking and improving performance metrics
• Exposure to process automation and operational tooling
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus)
• Collaborative team player with high energy and a bias for action

• collaborative mindset
• high energy
• bias for action
• SQL familiarity
• processAutomation
• operational tooling

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