Workforce Operations Manager

Overview

As Workforce Operations Manager, you will lead a high-volume onboarding, clearance and workforce administration function within a growing healthcare organisation. You’ll manage a specialist team to ensure clinicians are onboarded efficiently, compliantly and with audit readiness, aligning processes with regulatory standards. You’ll drive performance, continuous improvement and stakeholder relationships to deliver accurate, timely onboarding and compliance. This role combines people leadership with deep regulatory know-how in a CQC-regulated environment, offering an opportunity to shape operational excellence and service delivery.

Responsibilities

• Lead and develop the onboarding and compliance team
• Oversee end-to-end onboarding and clearance for a large workforce
• Ensure onboarding/compliance aligns with CQC standards
• Maintain audit readiness and manage audits
• Monitor KPIs, SLAs and team performance
• Drive process improvements for efficiency and customer experience
• Oversee workforce administration and compliance activity within SLAs
• Build strong stakeholder relationships across the business
• Produce/analyze operational reports to identify risks and opportunities

Key requirements

• Experience leading onboarding, compliance, workforce/people operations teams
• Strong knowledge of CQC regulations
• Experience in a regulated healthcare environment
• Proven track record of high-volume admin and compliance processes
• Experience supporting CQC inspections and audits
• Strong leadership and coaching abilities
• Excellent organisational and stakeholder management skills
• Ability to analyze data, monitor performance and drive improvements

• stakeholder management
• leadership
• communication
• CQC regulatory knowledge
• performance and process metrics
• audit readiness

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