Director, Category Management / Buying

Overview

As Director of Category Management, you will shape Zapp’s product range and growth engine by defining assortment strategy and supplier onboarding. You will build scalable processes and a supplier network that fuels rapid range expansion while protecting the brand experience. You’ll work cross-functionally with Marketing, Merchandising, Finance and Supply Chain to align pricing, promotion and availability into one growth plan. You’ll lead with a customer-first mindset to anticipate what London’s best customers will want next and drive measurable impact.

Pay / Benefits

• Competitive salary & equity
• 25 days holiday + bank holidays
• Private Health Insurance
• Zapp Credit for testing service
• Lunch four days a week at HQ
• Extended sick pay and maternity/paternity leave pay`,`Cycle to work scheme

Responsibilities

• Set direction for the team and assortment strategy, deciding what to range next and why
• Define range, quality and margin KPIs and ensure quarterly accountability
• Build a scalable supplier onboarding platform and growth-focused onboarding process
• Own supplier relationships and commercial agreements to fund growth and protect the brand
• Create scalable systems and processes to grow the range without proportional headcount
• Identify gaps and drive the best London assortment ahead of competitors
• Analyze SKU-level performance to uncover next opportunities and optimize the catalog
• Maintain customer-obsessed decision-making to ensure catalog quality over ease of purchase
• Collaborate with Marketing, Merchandising, Finance and Supply Chain to align range, pricing, promotion and availability

Key requirements

• Substantial experience leading Category Management, Buying or Commercial teams at scale
• Proven track record owning supplier relationships and commercial agreements as growth lever
• Experience building scalable supplier onboarding processes or platforms
• Builder mindset replacing ad hoc processes with scalable systems
• Strong analytical fluency with BI tools, Sheets or SQL
• Genuine curiosity about product and quality; ability to anticipate customer demand
• Proven cross-functional leadership across Marketing, Finance, Supply Chain and Merchandising
• Tenacious communicator who delivers with suppliers and stakeholders

• Cross-functional leadership
• Analytical mindset
• Customer-obsessed
• BI tools
• Sheets
• SQL

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