Supervision and Compliance Specialist

Overview

In this role, you will support the supervision and compliance function within a Top Tier law firm. You’ll work across practice areas handling client complaints from review to resolution and identify recurring themes to inform risk-based decision-making. You will help enhance the firm’s file review processes and provide risk-related guidance to the wider business. This is an opportunity to shape complaint and risk processes in a busy, litigation-informed environment.

Responsibilities

• Handle client complaints from initial review through resolution
• Identify trends, recurring issues, and areas of concern from complaints and reviews
• Help improve and develop the firm’s file review processes
• Provide support on risk-related matters as they arise
• Work across practice areas to address cross-functional risk and complaint issues

Key requirements

• At least 5 years’ PQE or relevant experience within a law firm
• Significant experience in law firms with understanding of culture, structure and risk
• Strong experience handling Claims and Complaints within a law firm, or from a litigation background
• Excellent judgement with calm, balanced and commercial approach

• Excellent judgement
• Calm under pressure
• Commercial mindset
• Complaints handling
• Risk assessment and management
• File review processes

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