Overview
In this role you will help customers extract value from Workday by delivering targeted micro-consulting and guided configurations. You’ll act as a trusted Workday advisor, conducting research, demonstrations, and one-on-one guidance to accelerate feature adoption. You work closely with customers to translate complex Workday concepts into actionable insights and practical deployments. You’ll join a customer-centric team that values collaboration, learning, and continuous improvement. This is an opportunity to shape how large organizations realize value from Workday across HR, finance, and planning.
Pay / Benefits
- flexible work arrangements
- base pay ranges and bonus/stock grants
- career development and training
- inclusive workplace and equal opportunity
- remote-friendly with in-person collaboration
- work-life balance emphasis
Responsibilities
- Research customer questions and related Workday concepts
- Deliver small-scope consulting with configuration guidance and demonstrations
- Troubleshoot product configuration to meet business requirements
- Communicate responses and value clearly to customers
- Create and deliver customer presentations on Workday features (Accelerator Webinars)
- Provide one-on-one guidance to accelerate feature adoption (Feature Accelerator)
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Maintain product expertise and Workday Certification(s) and stay aware of the Workday roadmap
- Participate in creating new programs to drive feature adoption
- Deliver other Customer Enablement services, including Office Hours and configuration reviews
Key requirements
- 5+ years of HCM Reporting, Analytics, and Data warehousing experience
- 3+ years in Workday HCM/Financial Reporting and Analytics
- Certification in Prism Analytics
- 3+ years IT implementation experience
- 3+ years software consulting experience
- Workday Certification or ability to certify in Workday HCM/Financial/Reporting
- Strong written and verbal English communication
- Bachelor’s degree or equivalent work experience
- clear communicator
- multitasking
- strong analytical thinking
- Workday HCM
- Workday Financial
- Workday Reporting
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