Business Development Manager – ServiceNow

Overview

In this role you will drive awareness and growth for the KPMG ServiceNow Practice, building credibility across the KPMG community and externally with ServiceNow. You will blend business development, presales, technical understanding, and delivery support to advance ServiceNow opportunities in the UK and Switzerland. You will act as a trusted advisor to clients, shaping integrated solutions and fostering collaboration across teams. This is a growth-focused, client-centric role at a market-leading firm with a clear impact on revenue and transformation.

Responsibilities

• Contribute to demand generation strategy for key industry markets to drive pipeline and meet KPIs
• Shape and communicate the positioning and messaging for ServiceNow offerings within the industry
• Generate pipeline and execute sales for the organisation
• Identify opportunities across sub-industries and emerging technologies to expand pipeline
• Collaborate with KPMG teams to create integrated propositions for specific industries or clients
• Coordinate with delivery teams to ensure robust contracts and aligned programme delivery
• Contribute to marketing and communications plans to drive pipeline in white space clients
• Manage client relationships and commercial engagements to support delivery and long-term relationships
• Cultivate stakeholder relationships within strategic accounts
• Manage relationships with the KPMG partner network to drive pipeline from client base
• Foster relationships with ServiceNow stakeholders to develop co-selling opportunities
• Support and contribute to bids and proposals for transformation programmes
• Act as a trusted advisor to clients on strategic business and technology needs
• Support contract negotiations and ensure compliance with KPMG ServiceNow policies

Key requirements

• Experienced in ServiceNow Solution Sales
• Knowledge of ServiceNow Platform capabilities
• Strong cross-industry experience
• Track record of building long-term profitable relationships with mid to large organisations
• Experience contributing to demand generation and growth of ServiceNow services and consulting
• Experience developing solutions, offerings, and assets to drive repeatable sales
• Experience working with senior stakeholders in large consulting or SI environments
• Ability to foster knowledge sharing and innovation
• Ability to support sales interlock with delivery teams for profitable growth
• Passion for discussing current technology issues and market directions
• Creative problem-solving in ambiguous situations
• Experience building cooperative relationships and valuing diverse opinions

• creativity
• stakeholder management
• collaboration
• ServiceNow Solution Sales
• ServiceNow Platform capabilities
• bids and proposals for transformation programmes

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