Practice Operations Manager

Overview

In this senior Operations Manager role, you will lead day-to-day performance of a busy general practice site in Oxfordshire, with accountability for workforce, finances, and compliance. You’ll line-manage the local management team and collaborate with clinical leads, central PML functions, and external partners to drive quality and continuous improvement in a complex primary care setting. This is a strategic, impact-focused position within a not-for-profit NHS provider, offering scope to shape practice operations and patient experience.

Pay / Benefits

• flexible working

Responsibilities

• Own day-to-day operational performance across all practice functions
• Direct line management of the practice level management team, including workforce planning and staff development
• Oversee local financial performance, budget monitoring, and expenditure control
• Ensure compliance with CQC requirements, NHS contractual obligations, and PML governance standards
• Drive quality improvement and patient experience initiatives with clinical leads
• Lead and develop the wider operations team and support professional growth
• Manage practice-level projects and change programmes linking with PML central functions
• Sit on the Primary Care Network Board and support PCN colleagues on behalf of the practice
• Contribute to federation-wide operational development and shared learning

Key requirements

• Senior management experience in general practice, primary care, or the wider NHS
• Experience managing multidisciplinary teams including performance, development, and HR processes
• Budget management and financial oversight in healthcare/public sector
• Experience working across organizational boundaries with multiple stakeholders

• Able to lead, motivate, and develop teams under pressure
• Strong analytical and problem-solving skills with data interpretation
• Excellent written and verbal communication for senior leadership
• Ability to manage competing priorities and meet deadlines
• Confident in handling difficult conversations and conflict
• Proficiency in Microsoft Office and digital tools used in practice management

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