Senior Delivery Manager

Overview

As Senior Delivery Manager, you drive user-centered digital services for public sector clients and mentor junior delivery managers. You’ll split time between hands-on project delivery and shaping team structure, recruitment, and account work. You’ll lead agile delivery, manage risks, and ensure value delivery against statements of work, while fostering an inclusive, high-performing team culture. This role combines client stewardship with leadership within Methods’ Digital Delivery Management Team, delivering meaningful public-sector outcomes.

Pay / Benefits

• Autonomy to develop and grow skills
• Flexible working
• Development programme and training
• Wellness via EAP
• 25 days annual leave plus holidays
• Pension and life assurance

Responsibilities

• Serve as the primary client contact for multiple projects or portfolios, liaising with client Product Owners/Managers
• Support recruitment of permanent and contract Delivery Managers
• Provide line management to junior and graduate Delivery Managers
• Contribute to sales/pre-sales and bid processes
• Define and manage SoWs and team structure with the account team
• Deliver excellent client service and oversee portfolio-level project delivery
• Support Lead Delivery Managers in creating a safe, welcoming environment for the delivery team
• Draft and communicate project plans, risks, issues, and dependencies; facilitate agile delivery and remove blockers
• Upskill clients in agile methodologies and manage project budgets and burn down
• Ensure delivery against the SoW and escalate risks to Methods Digital management when needed
• Foster a safe, inclusive team environment and mentor junior staff
• Champion user needs and accessibility; apply GDS Service Manual and Service Standard principles
• Advocate iterative, agile service design and development
• Plan beyond product delivery and coordinate cross-service dependencies
• Coach teams in lifecycle stages and support organizational team dynamics
• Maintain momentum by resolving complex risks and dependencies and coaching teams on agile practice

Key requirements

• Experience in a public sector environment with knowledge of public sector standards (e.g., Service Standard)
• Ability to lead multidisciplinary teams and provide line management
• Strong stakeholder management and executive-facing communication skills
• Proven track record in facilitating agile delivery and transformation
• Experience in budgeting, risk/issue management, and governance against SoWs
• Capability to coach others in Agile and Lean practices and foster communities of practice
• Understanding of GDS Service Manual and Service Standard implications
• Willingness to support recruitment and sales activities
• Ability to plan across complex environments and coordinate cross-service dependencies

• Excellent communication and stakeholder mediation
• Strong listening and empathy to build trust within teams
• Collaborative and inclusive leadership style
• Agile methodologies (Scrum/Kanban)
• Servant-leadership in multidisciplinary teams
• Stakeholder management and facilitation

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