Company: TikTok
Location: London
Job Description:
Overview
In this role you contribute to building a safe, trustworthy, and intuitive e-commerce marketplace by enabling selling partners to onboard, grow, and perform on the platform. You will work with Account Managers and outsourced teams to improve partner experience, address risks, and promote platform rules. You’ll identify process improvements to reduce violations and empower outsourced agents with clear guidance. This role offers impact across partner growth, operational quality, and scalable support within a cross-functional environment.
Responsibilities
- Enable selling partner onboarding and growth, ensuring a seamless platform experience and rapid ramp-up
- Monitor partner health and direct outsourced resources to proactively address risks
- Collaborate with Account Managers to coach and educate sellers and unlock revenue potential
- Manage outsourced agent communications and early warning signals with risky partners
- Provide guidance on platform rules and drive fulfillment/support performance improvements
- Address outsourced-ops quality or compliance issues to deliver best-in-class partner service
- Align training and quality frameworks so outsourced teams understand processes and products
- Identify opportunities to reduce violations, increase educational content visibility, and support campaign qualifications
- Identify process gaps that prevent outsourcing escalations and enable self-solving by outsourcing teams
- Escalate issues via selling partner or Account Manager channels and drive root-cause analysis and preventive changes
Key requirements
- Bachelor’s degree or equivalent practical experience
- Experience in a Sales, Account Management, or Customer Success role
- Experience working with third-party agencies or partners
- ownership mindset
- collaboration
- problem solving
- effective communication
…
Posted: October 1st, 2026