Director, Digital & Insights, Research, Strategic Communications

Overview

As Director in FTI Consulting’s London Digital & Insights practice, you will lead primary research engagements across quantitative and qualitative methods. You’ll own the research lifecycle from scoping to delivery, guiding fieldwork, analysis, and client-ready insights. You will mentor junior colleagues and collaborate on global initiatives, shaping research methodologies and impactful recommendations. This role offers exposure to cross-functional teams and a culture focused on development and transformation.

Pay / Benefits

• professional development programs
• dedicated coaching and mentoring
• on-the-job learning and certifications
• career progression opportunities

Responsibilities

• Design and scope primary research projects, including questionnaires and discussion guides
• Manage full research lifecycle from inception to completion with attention to detail
• Lead fielding, focus groups, and in-depth interviews; contribute to deliverables
• Handle small-to-medium projects independently while collaborating on larger global initiatives
• Mentor junior researchers on methodologies and best practices
• Support professional development through coaching and hands-on execution

Key requirements

• Substantial experience in conducting primary research (quantitative and qualitative)
• Experience in project management and handling multiple projects simultaneously (4–5)
• Track record in designing and executing quantitative survey research (questionnaire development, programming oversight, analysis)
• Proven ability to manage qualitative research (focus groups, in-depth interviews; formal training such as RIVA preferred)
• Experience managing full project lifecycles, including deadlines, vendor coordination, and QA of deliverables

• Excellent verbal presentation and public speaking abilities
• Strong data storytelling capabilities
• High attention to detail
• Survey design and analysis
• Survey programming oversight
• Analysis of survey datasets

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