Specialist, Marketing & BD Operations

Overview

As the Specialist, Marketing & BD Operations, you enable the M&BD function to run efficiently at scale, delivering against goals and standards. You will provide expert operational, analytical support across core M&BD areas and lead the London coordinators, ensuring output quality, workflow discipline, and staff development. You will drive cross-functional initiatives, process improvements, and system enhancements while mentoring junior colleagues. This role combines strategic planning with hands-on delivery to strengthen client targeting, pitches, and brand governance.

Pay / Benefits

• Private medical insurance
• Pension plan with matched employer contribution
• Yearly wellbeing fund
• Income protection
• Life insurance
• Private GP services

Responsibilities

• Provide specialist operational advice to business leaders and cross-functional teams
• Enhance operational efficiency and ensure consistent processes
• Lead or support the London Coordinator team, including mentoring and development
• Plan, implement and evaluate operational projects to drive excellence
• Support process-improvement initiatives and rollout of new capabilities
• Analyze impacts of changes across Finance, Marketing and People/HR
• Develop and maintain process documentation and training materials
• Coordinate client meetings, events, and follow-up activities
• Lead pitches, proposals, and credential management processes
• Manage submissions for rankings, awards and brand positioning
• Oversee reporting, governance, and compliance across operations
• Ensure accurate CRM data, records, and client interaction tracking
• Provide guidance on pitch, proposal, and credentials quality standards
• Train and mentor junior colleagues across the full proposal cycle
• Report to Senior Manager, Marketing & BD Operations

Key requirements

• Bachelor’s degree or equivalent experience
• Specialist-level knowledge in Marketing and BD Operations or related discipline
• Experience in one or more M&BD areas (client cultivation, CRM, pitch support, market analysis, etc.)
• Strong analytical and problem-solving skills
• Attention to detail and quality-focused operational delivery
• Ability to manage competing priorities in a fast-paced environment
• Clear written and verbal communication; ability to engage with stakeholders
• Strong interpersonal skills and relationship-building across functions
• Experience supporting or supervising junior professionals
• Understanding of how Operations supports firm strategy and cross-functional delivery

• communication
• interpersonal skills
• mentoring and coaching
• CRM platforms
• reporting tools
• data analysis

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