Customer Care Manager – Technical and Sales

Overview

In this role, you lead Grundfos’ internal sales team to drive revenue growth, improve quoting and order processes, and ensure high customer satisfaction. You’ll work closely with external sales to align on account strategies and maximize cross-sell opportunities, while continuously improving performance metrics. This is a hands-on leadership position with potential to expand scope, based in Leighton Buzzard. You will shape a customer-centric operation that supports UK growth and delivers measurable commercial impact.

Pay / Benefits

• flexible hours
• home working opportunities
• parental support
• annual bonuses
• health insurance
• well-being activities

Responsibilities

• Lead, coach and develop the internal sales team to hit sales targets, KPIs and satisfaction goals
• Oversee end-to-end quoting and order execution for accuracy, speed and competitiveness
• Collaborate with external sales managers to align on account strategies and cross-sell
• Monitor performance metrics, pipeline health and conversion rates to drive continuous improvement
• Serve as escalation point for complex customer inquiries and ensure timely resolution
• Partner with operations, logistics and product teams to streamline processes and enhance the customer journey

Key requirements

• 3+ years experience managing an internal/inside sales or customer-facing commercial team
• Proven ability to deliver against sales targets and customer satisfaction KPIs in a B2B environment
• Strong leadership skills with coaching, development and motivation capability

• customer-centricity
• leadership and coaching
• collaboration and cross-functional teamwork
• CRM and ERP familiarity (Salesforce, SAP)
• process improvement and sales transformation
• quoting and order management familiarity

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