Account Manager (Building Services)

Overview

As an Account Manager in a premier facilities management provider, you’ll oversee a portfolio of commercial sites in Westminster, driving service quality, efficiency, and contract growth. You will manage P&L, KPIs, and WIP while leading a team of M&E engineers and coordinating with clients to meet SLAs. This role combines client leadership, financial oversight, and technical FM delivery in a high-visibility setting. You’ll shape maintenance strategy, ensure compliance, and drive value through additional services.

Pay / Benefits

• Private health and dental care
• Company pension scheme
• 25 days annual leave + Bank holidays
• Internal progression
• Additional training
• Mon–Fri 8am–5pm

Responsibilities

• Oversee planned and reactive maintenance across assets in the CAFM system.
• Analyze PPM schedules to identify efficiency gains and potential contract growth.
• Ensure compliance across FM operations on the account.
• Coordinate statutory inspections and liaise with internal teams and client.
• Conduct internal audits per company policies.
• Manage subcontractors across FM service delivery.
• Investigate service failures and implement corrective actions.
• Maintain delivery standards aligned with SLAs and KPIs.
• Hold full responsibility for the account’s P&L and commercial performance.

Key requirements

• Qualified in electrical installations/engineering or mechanical-related subject (C&G/NVQ/EAL or equivalent)
• At least 3 years’ experience as a manager within commercial building services
• Technical background
• Client facing experience
• Ability to lead a team
• Client management experience

• Client-facing communication
• Leadership and team management
• Relationship building with clients
• CAFM system knowledge
• PPM scheduling and analysis
• FM operations compliance

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