Community Standards & Engagement Manager

Overview

As Community Standards and Engagement Manager, you lead the Residence Life programme to support wellbeing, belonging and success for students in accommodation. You will manage a team of Residence Supervisors and Assistants, delivering a proactive, student‑focused community experience. You’ll coordinate wellbeing interventions, conduct processes and community standards, while partnering with university colleagues to align with institutional priorities. This role combines frontline leadership, programme development and a year‑round on‑call commitment to maintain a safe, inclusive residential environment.

Responsibilities

• Lead and develop Residence Supervisors and Residence Assistants, including coaching, performance management and recruitment
• Oversee onboarding, training and ongoing development for staff (wellbeing awareness, safeguarding, risk management, conflict resolution)
• Manage staffing deployment across residence life activities, wellbeing interventions and conduct processes
• Administer HR processes (attendance, performance, discipline, payroll) per policy
• Design and deliver a diverse Residence Life programme fostering engagement, belonging and student success
• Create and deliver a residential curriculum and engagement strategy with resident feedback
• Maintain visible presence in accommodation and build strong resident relationships
• Collaborate with internal and external partners to support wellbeing and independent living
• Oversee wellbeing, conduct and community standards interventions and referrals
• Lead occupancy breaches, conduct matters and escalation paths to senior leadership as needed
• Visit residences to address welfare concerns and mediation in disputes
• Manage the Residence Life budget and allocate resources effectively
• Oversee incident reporting, case management and engagement records
• Produce MI and reports to support service improvement
• Engage in key university events ( arrivals, open days, applicant days )

Key requirements

• Educated to HNC level or equivalent experience
• Significant management experience in a large, complex organisation (higher education, student accommodation, or customer-facing environment)
• Experience developing services or programmes that enhance student engagement, wellbeing or customer service
• Experience in conflict management, mediation, conduct processes and dispute resolution
• Strong crisis management, decision-making and problem-solving skills
• Proven ability to lead, develop and motivate teams
• Excellent interpersonal and communication skills for building relationships with students, staff and stakeholders
• Experience using data to review services and inform improvements
• Proficient with Microsoft Office and digital management systems
• Ability to work independently and juggle competing priorities

• excellent interpersonal skills
• staff development orientation
• strong relationship-building
• Microsoft Office applications
• digital management systems
• Accommodation Management System

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