Senior Sales Operations Specialist

Overview

In this senior role, you will lead the post-sale order-to-cash process for the Omdia business, ensuring accurate contracts and smooth handovers to delivery teams. You will mentor junior colleagues and drive process improvements for efficiency and customer experience. You collaborate with senior leaders to optimize deals, data quality, and system integration, shaping scalable sales operations. This position offers strategic impact in a growth-focused environment and opportunities to lead cross-functional improvements.

Pay / Benefits

• Walk the World charity day
• volunteer time with charity match funding
• bespoke training and LinkedIn Learning access
• flexible work arrangements including remote options
• private medical cover
• ShareMatch scheme

Responsibilities

• Lead the sales order approval process across multiple business areas and complex deals
• Develop and implement business rules and authority frameworks for compliance and efficiency
• Drive initiatives to optimize order-to-cash and reduce cycle times
• Mentor junior Sales Operations Specialists and cross-functional teammates
• Onboard and train new sales members on Salesforce and prospecting tools
• Manage complex orders including multi-year contracts and enterprise deals
• Ensure data quality standards across all order types and SAP integration
• Lead escalation resolution for complex compliance and contractual issues
• Collaborate with senior stakeholders across sales, finance, and delivery to resolve issues
• Drive process improvements and automation opportunities
• Develop advanced reporting and analytics for sales ops metrics
• Monitor end-to-end order lifecycle and define KPIs/SLAs
• Create and maintain process documentation and training materials
• Act as escalation point for complex operational challenges and customer issues

Key requirements

• 5+ years in sales operations with at least 2 years in a senior/lead role
• Proven track record of managing order-to-cash in B2B
• Experience in process improvement and operational excellence
• Strong data accuracy and quality control background
• Leadership experience including mentoring and cross-functional collaboration
• Bachelor’s degree in Business, Finance, Operations, or related field (preferred)
• Advanced Salesforce administration and configuration
• Expert Excel skills (advanced formulas, pivots, data analysis)
• Strong SAP knowledge and ERP integration experience
• Proficiency in business intelligence tools and reporting platforms
• Understanding of financial systems and billing/invoicing processes
• Strong project management and change management abilities
• Strategic thinking and ability to drive operational improvements
• Excellent stakeholder management and communication with senior leadership

• leadership
• mentoring
• cross-functional collaboration
• Salesforce administration and configuration
• Excel (formulas, pivot tables)
• SAP

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