Customer Success Associate

Overview

In this role you help customers get value from the AlphaSense platform through onboarding, training, and ongoing engagement. You work closely with Account Managers, support teams, and product partners to improve the client journey. You’ll drive adoption by guiding diverse users and surfacing early signs of low usage for timely action. You’ll contribute to retention and expansion by sharing insights from client interactions and feedback. This is a hands-on, collaborative role at scale with a clear impact on customer success.

Responsibilities

• Onboarding and adoption sessions for new users
• Warm outreach to low-activity or dormant users to drive adoption
• Support client sessions across industries and user types
• Support customer health with tailored training and product guidance
• Assist growth initiatives by hosting product overview sessions for trials and demos
• Identify market themes during client interactions and share insights with teams
• Capture user feedback and flag improvement opportunities

Key requirements

• 1+ years of experience in high-volume outreach or user support
• Comfort speaking with a wide range of user types and explaining complex issues simply
• Strong rapport-building and clear communication
• Energetic, curious, and eager to learn new workflows and industry use cases
• Motivated, organized, and able to manage multiple tasks in a fast-paced environment
• Team-oriented and able to work in a collaborative setting
• Ability to be in the London office 1x per week

• communication
• rapport building
• curiosity
• teamwork
• adaptability

…