Schools ICT Engineer

Overview

In this role you will deliver onsite ICT support within a large secondary school, ensuring reliable IT services for staff, students and visitors. You’ll resolve incidents, deploy devices, and support school events, contributing to a high-availability learning environment. You work closely with ICT colleagues to maintain smooth operations and customer-focused service. This position offers hands-on experience in education tech, with opportunities to shape teaching and learning through robust ICT services. You will thrive in a collaborative, service-oriented setting and gain exposure to a range of technologies.

Pay / Benefits

• Enhanced Pension Scheme
• Life Assurance
• Perks at Work
• 25 days annual leave (option to buy more)

Responsibilities

• Provide face-to-face and remote support to students, staff and visitors
• Log, manage, and resolve ICT incidents within SLAs and KPIs
• Build, configure, and deploy end-user devices for staff and students
• Install and update applications on user devices
• Support printers, projectors and other school equipment
• Complete administrative tasks including asset management and documentation
• Support school events such as open evenings and parents’ evenings
• Collaborate with other ICT engineers to maintain high availability environment

Key requirements

• Strong knowledge of Windows 10/11 and Windows Server
• Experience supporting hardware and software (PCs, laptops, printers, projectors)
• Understanding of networking fundamentals in a managed environment
• Familiarity with mixed Apple and Microsoft environments and basic Apple device support
• Experience building and deploying end-user devices across OSs
• Knowledge of networked printers/MFD devices
• Strong communication and customer service skills for non-technical users
• Proactive problem-solving and organised approach
• Experience in IT support or customer-focused environments (education experience desirable)
• Full clean driving licence and ability to pass Enhanced DBS check

• Customer-focused
• Problem-solving
• Proactive and organised
• Windows 10/11
• Windows Server
• End-user device deployment

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