Technical Account Manager

Overview

Seasoned TAM for an observability platform, guiding post-sales implementation and value realization. You’ll work closely with engineers and executives to demonstrate impact, onboard complex systems, and tackle integration challenges. This high-impact role blends deep technical expertise with customer obsession, shaping customers’ adoption of a real-time, end-to-end data platform. London-based team with growth potential and an IPO horizon offers a compelling mission and meaningful influence on client outcomes.

Pay / Benefits

• bonus
• healthcare
• stock options

Responsibilities

• guide customers through full implementation and post-sales journey
• onboard complex systems and address integration challenges
• lead technical sessions to showcase platform capabilities
• manage relationships across engineering teams and C-suite
• architect and troubleshoot containerised environments
• unlock maximum value from customer data through platform adoption
• collaborate with cross-functional stakeholders to drive success
• translate technical findings into clear business impact

Key requirements

• deep experience with cloud-native tooling
• hands-on knowledge of observability tools (Grafana, DataDog or Splunk)
• ability to troubleshoot containerised environments
• strong communication and relationship-building skills
• customer-obsessed mindset

• clear communication
• relationship building
• problem-solving
• cloud-native tooling
• Grafana
• DataDog

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