Full-Time Senior Sales Executive – New Bond Street Accessories, London UK

Overview

In this role you drive luxury clienteling and in-store sales within the New Bond Street Accessories department. You will build lasting relationships with clients, deliver exceptional service, and support the team to achieve department targets. You shape the client experience through product knowledge, personalised service, and awareness of campaigns and promotions. Your contribution helps uphold Dior’s heritage while growing client recruitment and loyalty. This is an opportunity to excel in a high-end retail environment and influence customer journeys.

Responsibilities

• Greet, serve and advise customers with the highest standard of service
• Develop loyalty through 1-2-1 personal shopper style approach
• Demonstrate product knowledge across categories and stay informed on campaigns, launches and promotions
• Introduce add-on sales and achieve sales targets
• Handle customer complaints with guidance from line manager
• Monitor sales targets and department performance daily/weekly
• Maintain client recruitment and development, and ensure sales from OTO
• Follow stock management procedures and maintain housekeeping and display standards
• Be conversant with selling systems, cash/credit/exchange procedures
• Maximise security and minimize losses, ensure department aligns with company procedures
• Participate in team meetings and contribute positively
• Carry out additional duties as directed by management
• Assess potential clients on the shop floor and build positive relationships with peers and clients

Key requirements

• Strong knowledge of Accessories and Leather Goods
• Knowledge of Women’s Ready-To-Wear and Fine Jewelry
• Previous experience within luxury fashion
• Excellent communication and relationship-building skills
• Ability to build long-term relationships with clients
• Passion for Christian Dior and collections
• Strong knowledge of fashion and trends
• Positivity
• Team player
• Contribution to business performance
• Exceed customer service
• Self-confidence

• Excellent communication
• Relationship building
• Positivity
• Selling systems
• Cash and credit handling
• Stock management procedures

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