Client Partner

Overview

As a Client Partner at Kinaxis, you drive the services side of deploying RapidResponse for enterprise clients. You’ll shape deployment strategies, manage a book of business, and partner with sales to convert opportunities into successful implementations. You’ll lead discovery, design direction, and create SOWs while building trust with C-suite stakeholders and partner organizations. This role blends consulting, sales, and program leadership in a growth-focused, AI-powered supply chain platform environment.

Pay / Benefits

• Flexible vacation and Kinaxis Days
• Flexible work options
• Well-being programs
• Regular virtual fitness classes
• Mentorship programs and career development
• Recognition programs and referral rewards

Responsibilities

• Identify sales and services opportunities within your book of business and manage ongoing engagements
• Present deployment methodology and phased deployment recommendations
• Develop strategic account plans to meet revenue targets
• Partner with Sales to identify and close new business opportunities
• Develop comprehensive SOWs with cost, time, and resource requirements
• Lead discovery workshops to understand client issues and define design direction
• Build productive partnerships with PS, Product Management, Support Services, and Sales
• Establish referenceable clients and foster relationships with partner organizations
• Act as deployment trusted advisor for customers and partners

Key requirements

• Bachelor’s degree in a related field and minimum 7 years in large-scale software implementations (ideally in supply chain)
• Minimum 5 years’ experience in professional services sales with new customers
• Strong consulting background and ability to communicate effectively up to C-suite
• Proven negotiator with a track record of meeting or exceeding revenue targets
• Dynamic, strategic thinker with deep deployment and solution understanding
• Willingness to travel 30–60% domestically and some international travel
• Kinaxis RapidResponse certification in Contributor/Author/Admin is a plus

• Excellent communicator; builds trust across levels
• Strategic negotiator with revenue-focus
• Dynamic and analytical thinker
• RapidResponse (certification asset)
• SOW development and scope definition
• Deployment methodology and change management understanding

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