Head of Service Line, Sales-as-a-Service

Overview

In this role you will shape Foundever’s Sales Practice into a market-ready offering that scales revenue outcomes. You will act as the domain expert for outsourced sales operations and lead the development of vertical plays, GTM content, and a commercial engine. You’ll build repeatable service offerings, pricing models, and compliance standards while aligning with cross-functional teams to win new logos and expand within existing accounts. You’ll drive thought leadership and external credibility to position Foundever as a leader in AI-assisted, data-driven sales delivery.

Responsibilities

• Serve as the primary subject matter expert in outsourced sales operations across inside sales, outbound prospecting, inbound qualification, upsell/cross-sell, retention, and appointment setting
• Track sales tech evolution (AI-assisted support, conversation intelligence, predictive dialing, CRM integration, outbound tools) and develop pricing frameworks
• Develop vertical GTM playbooks and value propositions for key sectors (travel, hospitality, financial services, retail, SaaS, utilities)
• Design an AI-augmented sales operating model and an outcome-based pricing toolkit
• Define compliant, regulated-sales frameworks (financial services, insurance, healthcare) and QA scoring
• Create a deployable practice GTM toolkit (messaging, briefs, battle cards, pricing, reference architecture)
• Enable Sales and AM teams to identify and advance Practice opportunities; lead enablement sessions
• Lead strategic pursuits and RFPs, detailing technical narratives and proof points
• Capture and translate delivery outcomes into external case studies and proof points

Key requirements

• 10+ years in outsourced sales operations, inside sales leadership, or sales BPO with revenue responsibility
• Deep knowledge of sales tech platforms (CRM, conversation intelligence, predictive dialers, AI-assisted selling tools, intent data)
• Proven ability to build and GTM-enable a sales service practice (briefs, playbooks, pricing, RFP content)
• Familiarity with regulated verticals (financial services, insurance, telecom) and related compliance requirements
• Strong commercial instincts with buyers in VP Sales, CRO, or Head of Inside Sales roles
• Excellent communication skills; ability to synthesize complex topics for executives
• Experience in CX, BPO, digital services, or multi-country matrix organizations
• Track record with analyst engagement and thought leadership
• Vertical depth in at least one: travel/hospitality, telecom, financial services, retail, SaaS
• Experience designing outcome-based commercial structures (revenue share, cost-per-qualified-lead, cost-per-close)
• Familiarity with responsible AI and GenAI integration into sales workflows

• strategic thinking
• clear communication
• leadership and mentoring
• CRM platforms
• conversation intelligence
• predictive dialers

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