Assistant Business Manager – Glasgow

Overview

As Assistant Business Manager you help drive store performance and customer experience within the Charlotte Tilbury brand. You support the Business Manager to set and achieve sales targets, coach a team, and ensure exceptional service and artistry on the counter. You work closely with cross-functional retail teams to maintain standards and contribute to commercial success. This role is about leadership, customer focus, and entrepreneurial initiative to unlock store growth.

Pay / Benefits

• magical benefits tailored to each region
• structured induction programme – Start of a Dream
• structured career development
• wellness and social benefits including Assist Programs

Responsibilities

• Drive store financial results to meet/exceed targets and KPIs
• Support Business Manager in setting individual and team sales targets and communicating objectives
• Lead by example to deliver exceptional customer service and in-store artistry
• Coach team with feedback to uphold Charlotte Tilbury standards in service and artistry
• Extend customer service beyond store with direct marketing opportunities
• Implement development plans and regular reviews for staff growth
• Foster a positive, collaborative store culture with regular meetings
• Propose plans and events to unlock commercial success
• Maintain visual merchandising, counter cleanliness and hygiene standards
• Promote grooming standards to inspire the team

Key requirements

• Retail management experience
• Commercial acumen
• People management experience
• Strategic planning experience
• A genuine passion for the beauty industry

• leadership
• customer-focused
• coaching and feedback
• collaborative mindset
• ambition and initiative

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