Account Executive – Vendor Services

Overview

In this role you manage and grow a book of technology/vendor clients, ensuring value through ongoing service and utilization of entitlements. You develop territory and account growth plans to maximize renewals and revenue, while partnering with members to address their challenges and align services with their initiatives. You coordinate with Info-Tech/SoftwareReviews analysts and drive cross-functional collaboration to deliver measurable outcomes. This is a client-facing, growth-focused role with opportunities to expand relationships and influence service adoption.

Pay / Benefits

• Competitive compensation
• Health, dental, and vision benefits
• RRSP matching
• Generous time off and summer hours
• Career development support
• Buy a Book program

Responsibilities

• Manage a book of Info-Tech/Vendor Services members who are technology/software providers
• Partner with members to understand needs and map to services ensuring value
• Build initiative plans and connect Research & Advisory services to drive client success
• Manage interactions between members and Info-Tech & SoftwareReviews analysts
• Build relationships with key stakeholders inside member organizations
• Drive high utilization of current products and leverage collateral & services
• Create strategic account plans to maximize spend and uncover additional opportunities
• Identify customer success and renewal issues and coordinate action plans with internal teams
• Ensure members are accurately represented in bi-annual category reports
• Record client details and notes in CRM and follow reporting processes

Key requirements

• 2-5 years B2B sales
• 2-5 years in customer success or account management in fast-paced environment
• Post-secondary education – College Diploma (minimum)

• Critical Thinking
• Internal and external communication
• Planning and Organization
• Time Management
• Goal Setting
• CRM system

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