Product Manager Service

Overview

In this role you own the service portfolio strategy and lifecycle for the FDV business unit, guiding it from concept to retirement. You will analyze installed base data to identify trends and opportunities that shape portfolio decisions and campaigns. You will lead new service products, solutions, and campaigns, collaborating with sales, service, and marketing to ensure successful go-to-market. You will translate customer needs into portfolio improvements and provide input for the R&D roadmap, driving data‑driven performance in an international setting.

Pay / Benefits

• Competitive salary
• 25 days’ holiday plus bank holidays
• Flexible working with annualized hours
• Generous pension scheme
• Life assurance of 7 x annual salary
• Wellbeing support

Responsibilities

• Installed base analytics and business insights to inform portfolio decisions and campaigns
• Facilitate the service strategy process ensuring alignment with market needs and roadmaps
• Own the service portfolio from concept to retirement including value proposition and lifecycle planning
• Lead development and launches of service products, solutions, and campaigns with cross‑functional teams
• Capture customer feedback to drive portfolio improvements and innovation priorities
• Define and prioritize service-related development needs for the R&D roadmap
• Monitor market developments and competitive insights for portfolio decisions
• Collaborate cross‑functionally with after‑sales, sales, technical support, field service, R&D, and marketing
• Support marketing with events, campaigns, and value messaging to boost visibility and sales impact
• Track portfolio performance and profitability using data‑driven insights to optimize offerings

Key requirements

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field
• 5+ years in product management, service portfolio management, aftermarket management, or related commercial/technical role in industrial equipment or packaging machinery
• Strong understanding of service business models, installed base, and lifecycle management
• Experience translating customer needs and market insights into successful products or services
• Strong analytical skills with data-driven decision making
• Experience collaborating cross‑functionally with service, sales, R&D, and marketing teams
• Ability to manage multiple initiatives and stakeholders in an international environment
• Strong communication and presentation skills in English; German is a plus
• Willingness to travel for customer visits and market analysis

• Cross-functional collaboration
• Strong communication
• Analytical mindset
• Service portfolio management
• Installed base management
• Lifecycle management

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