Senior Enterprise Customer Success Manager

Overview

As Enterprise Customer Success Manager, you will safeguard long-term success for Global-e’s UK clients by building strategic partnerships with key executives and driving revenue growth. You will act as the client’s trusted advisor, coordinating with cross-functional teams to ensure timely delivery and adoption of solutions. You’ll analyze performance data to provide strategic insights and identify expansion opportunities. This hybrid role blends relationship management with data-driven decision making to support clients’ marketing, operational, and strategic decisions. You join a diverse, global team that values impact, collaboration, and driving measurable outcomes.

Responsibilities

• Serve as the primary point of contact for assigned clients, coordinating with Global-e teams to ensure efficient onboarding and execution
• Build trusted advisor relationships with accounts at C-level
• Generate revenue through up-selling and cross-selling within existing portfolios
• Identify expansion opportunities and flag red flags proactively
• Prepare periodic performance reports and QBRs analyzing client KPIs
• Support clients’ strategic, marketing and operational decisions using internal data and best practices
• Build and maintain strong, long-lasting client relationships

Key requirements

• At least 2+ years in an Account Management or Customer Success role
• Prior B2B experience in software, logistics, or SaaS preferred
• Proven ability to manage multiple projects
• Experience in revenue generation from existing book-of-business
• Experience delivering client-focused solutions based on customer needs
• Strong analytical skills with data presentation capability
• Excellent verbal and written English communication
• Ability to communicate, present and influence at executive/C-level
• Excellent listening, negotiation and presentation skills
• BA/BS degree or equivalent preferable
• Flexibility to work outside standard hours for global merchants

• strong communication
• negotiation
• presentation
• data analysis
• performance reporting
• QBRs

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