Business Support Manager

Overview

In this role you support the Workplace Pensions Director and collaborate with the Workplace Director to drive strategic priorities within the Pensions and Retirement area. You will shape high-impact initiatives, manage key relationships, and ensure leaders are supported for governance and regulatory activities. The position offers senior exposure, strategic influence, and a chance to contribute to a transforming business that helps customers plan for their future. Hybrid working and a values‑led culture are emphasized.

Pay / Benefits

• Pension contribution up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Discounts for lifestyle benefits
• 30 days’ holiday + bank holidays
• Wellbeing initiatives and parental leave policies

Responsibilities

• Support the Workplace Pensions Director in day-to-day responsibilities
• Coordinate Pensions and Retirement Executive Office activities with the Executive Assistant and Personal Assistant
• Manage incoming communications for the Workplace Pensions Director and ensure timely responses
• Prepare committee papers and briefing materials for committees, boards and regulatory sessions
• Collaborate with leadership to develop and implement strategic plans aligned with priorities
• Build relationships with Finance, Risk, Audit and People to support governance, compliance and performance targets

Key requirements

• Experience in an Executive Office, Business Management or Chief of Staff environment with ability to drive outcomes through influence
• Proven ability to produce high‑quality governance papers for Board/Executive committees with senior stakeholders
• Strong operational and planning skills for managing complex leadership agendas and governance cycles
• Trusted partner to Workplace Pensions Director, translating issues into actionable plans and communications
• Knowledge of Wealth and Insurance or Financial Services or another regulated industry (desirable)

• Influence and relationship-building
• Communication and stakeholder management
• Cross-functional collaboration
• Governance and board/committee papers
• Strategic planning and delivery across multiple projects
• Regulatory and governance coordination

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