Customer Marketing Manager

Overview

As Customer Marketing Manager, you translate customer outcomes into compelling stories, case studies, and speaking opportunities. You’ll nurture strategic customer partnerships and coordinate cross‑functional efforts to highlight real impact across Sales, Marketing, and beyond. This role sits at the center of a small, fast-moving team with high ownership, shaping how customers are celebrated and how their voices influence the direction of Pigment. You’ll work at scale with global customers to drive credibility and advocacy that fuels growth.

Pay / Benefits

• competitive compensation package
• stock options
• medical, dental & vision insurance
• generous time off and flexible hours
• remote-friendly environment
• equipment and tools provided

Responsibilities

• Develop high‑fidelity customer case studies, testimonials, and video stories with input from customers and internal teams
• Nurture strategically important customer relationships to enable public storytelling
• Identify and align customer speakers for events and webinars with suitable stages
• Coordinate external visibility through PR, social amplification, analyst surveys, and peer review sites
• Maintain a living record of customer engagements and manage internal AI tooling to surface relevant stories to sales
• Support measurement and reporting of customer marketing impact for internal stakeholders
• Own the sales reference process: handle requests, keep Salesforce and tools up to date, and match customers to opportunities
• Collaborate across Sales, CX, Customer Community, Corporate Comms, PR, Analyst Relations, and Product to amplify stories and align with roadmap

Key requirements

• Experience in customer marketing, case studies, or advocacy content within B2B tech, or comparable storytelling in PR/comms/content marketing
• Excellent relationship-building and interpersonal skills across all organizational levels
• Strong written and verbal communication with sound judgment for executive interactions
• Tool-savvy with interest in scaling workflows using AI tools (e.g., Claude, Notion, Deeto, Salesforce)
• Patience and strategic mindset to nurture key customer relationships over time
• Focused storyteller with a clear point of view on storytelling effectiveness
• Energetic team player capable of contributing in a small, fast-moving function

• relationship-building
• communication
• cross-functional collaboration
• Claude
• Notion
• Deeto

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