Account Manager

Overview

Inizio Evoke’s Europe client services team supports strategic client partnerships to keep accounts profitable and projects on track. You will manage a portfolio of initiatives, collaborate with cross-functional teams, and coach colleagues to uphold high standards. The role blends relationship management with project delivery, tackling challenges and shaping client-focused solutions. This is a chance to contribute to Health More Human by driving practical, impactful ideas in healthcare communications.

Pay / Benefits

• Dynamic Working
• Personal Development fund
• Generous holiday allowance
• Cycle to work scheme
• Pension contribution
• Health and wellbeing benefits Online training platform/programs

Responsibilities

• Day-to-day management of a portfolio of projects
• Support and nurture client relationships to ensure smooth, profitable accounts
• Collaborate with Client Team, Project Management and Client Operations to deliver projects successfully
• Coach and share knowledge to raise team capabilities and standards
• Identify and mitigate account risks and escalate issues when needed
• Facilitate client workshops and adapt communication to different audiences
• Develop innovative solutions to client challenges and work effectively under pressure

Key requirements

• Experience in a healthcare communications/marketing agency with a proven track record managing client accounts or projects
• Strong understanding of the healthcare market across multiple client accounts
• Ability to build and nurture client relationships and manage complex requirements potentially escalating as needed
• Excellent communication skills and adaptability for different audiences; confident in client workshops
• Strong analytical, interpersonal and leadership skills; able to develop solutions and mitigate risks
• Ability to perform under pressure and drive delivery with accountability

• Collaboration
• Strong communication
• Leadership
• Adaptability
• Proactivity
• Resilience

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