OpenBlue Customer Advisor

Overview

As an OpenBlue Customer Advisor, you partner with customers to deliver measurable value across the OpenBlue suite. You will guide onboarding, adoption, and ongoing success, acting as a trusted advisor throughout the customer lifecycle. Your work will bridge technical insight and business outcomes, helping clients leverage smart building solutions to improve energy efficiency, uptime, and operations. This role offers startup-like challenges within a global company and opportunities to grow with the business.

Responsibilities

• Deliver end-to-end customer value for OpenBlue solutions
• Own onboarding, including kickoff, milestones, training, and scope validation
• Drive user adoption and value realization with check-ins and usage analytics
• Provide timely triage, basic support, and training; coordinate with technical teams
• Conduct customer health monitoring, NPS surveys, and feedback loops
• Participate in Customer Business Reviews (QBRs) with account managers
• Support retention and growth by identifying additional value opportunities and customer references

Key requirements

• Bachelor’s degree in engineering, business, or a related field
• 5+ years with HVAC systems, building automation, energy management, or related fields
• Hands-on OT deployment experience in medium to large facilities
• Experience delivering user training and product demonstrations for end users
• Excellent written and verbal communication across stakeholders
• Proven track record in enterprise customer relationship management
• Strong project management skills and ability to coordinate across a matrix organization
• Self-directed learner with ability to adapt in a fast-changing environment
• Work authorization to work in the UK
• Experience driving process improvements to enhance customer satisfaction
• Willingness to travel up to 10%

• communication skills
• organization and attention to detail
• problem-solving and analytical thinking
• OpenBlue or smart building software experience
• HVAC/building automation and energy management expertise
• operational technologies (OT) deployment and support

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