Credit Controller

Overview

As a Credit Controller at LRG in Worthing, you drive timely rent and fee collection for a growing portfolio. You will work within a collaborative Credit Control team to manage arrears, communicate contractual obligations, and resolve queries to ensure payment. You’ll partner with branches, property management, and finance to meet financial targets and uphold LRG values. This role offers professional development in a fast-growing company with a strong focus on customer experience and internal career progression. You will shape effective credit control processes and contribute to a positive, performance-driven culture.

Pay / Benefits

• Competitive salary
• Salary sacrifice pension scheme
• Generous holiday allowance (increases with service)
• Option to purchase additional holiday
• Staff discounts and incentive program
• Parental leave and fertility policy

Responsibilities

• Contact customers in arrears at set intervals to secure payments and explain contractual liabilities and options
• Follow best practice to meet individual and department financial targets
• Respond to queries, diagnose root causes, and mediate between parties for the best outcome
• Build and maintain relationships with internal and external stakeholders; collaborate across credit control, property management, branches and finance
• Achieve personal financial targets and comply with LRG values and policies

Key requirements

• Excellent interpersonal and communication skills
• Ability to build and maintain internal and external relationships
• Analytical mindset with attention to detail
• Negotiation skills
• Strong time management and deadline-driven prioritization
• Good business acumen for problem solving
• Strong IT skills and proficiency with Microsoft packages
• Desirable: Accounts Receivable or Credit Control experience, property-related experience, professional finance qualification (AAT) preferred but not essential

• interpersonal skills
• relationship-building
• analytical thinking
• negotiation
• time management
• Microsoft packages

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