Senior Technical Account Manager

Overview

In this role you will be the trusted technical advisor for Airwallex’s enterprise customers in Europe, guiding API integrations and complex payment projects. You’ll work at the intersection of product, engineering and commercial teams to drive adoption, expansion and retention. You’ll resolve technical challenges, translate customer needs into technical outcomes, and help customers scale with Airwallex’s APIs, treasury, issuing and embedded finance solutions. This is a fast-paced, collaborative role that offers impact across a global platform and a clear path to value for large businesses.

Responsibilities

• Own and scale a portfolio of enterprise customers with APIs, SDKs and system integrations
• Build deep expertise in Airwallex payment, treasury, issuing and embedded finance products and advise on best-practice integration patterns
• Diagnose and resolve complex technical and operational issues across the stack with cross-functional teams
• Serve as a strategic technical partner, aligning Airwallex solutions with customer roadmaps and managing post-sale relationships
• Plan and lead regular business and technical reviews (e.g., QBRs) and turn insights into action plans
• Own technical escalations and provide calm, executive-ready communication during incidents
• Collaborate with Account Executives and Managers to identify upsell/cross-sell opportunities with technical input
• Use product usage data and client health indicators to prioritize initiatives and improve outcomes
• Stay informed on European payments landscape and translate regulations into practical guidance for customers
• Communicate complex technical concepts clearly to technical and non-technical stakeholders across cultures

Key requirements

• 5+ years in a technical customer-facing role in payments, fintech, SaaS or financial services
• Strong understanding of APIs, SDKs, webhooks and system integrations
• Hands-on experience designing and supporting payment or financial product integrations
• Proven ability to diagnose and resolve complex technical issues cross-functionally
• Experience as a trusted technical advisor handling post-sale relationships and escalations
• Commercial mindset with experience partnering with sales to identify upsell/cross-sell opportunities
• Fluency in English with strong written and verbal communication
• Self-starter in a fast-growth environment with ability to manage multiple accounts and travel within Europe

• strong communication
• stakeholder management
• collaboration
• APIs
• SDKs
• webhooks

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