Lead Strategic Designer

Overview

As Lead Strategic Designer you will steer end-to-end strategic design engagements, shaping opportunities from research through delivery. You’ll work in agile, cross-functional teams to influence strategy and drive measurable business impact. You’ll frame design-led solutions across propositions, services, and tech change, while growing Tangity’s strategic practice and client relationships. This role combines hands-on design with business thinking and AI-aware experimentation to push the boundaries of design-led transformation. You’ll partner with senior clients and global NTT Data teams to deliver meaningful outcomes.

Pay / Benefits

• flexible work options
• tailored benefits
• learning and development opportunities

Responsibilities

• Frame strategic business challenges as design opportunities and convert them into actionable recommendations for senior stakeholders
• Lead end-to-end projects from research to delivery to uncover needs and opportunities in complex ecosystems
• Develop new propositions and define what a product or service is, for whom, and why it matters
• Build alignment across teams and champion the value of strategic design with clients
• Run user research activities and translate insights into blueprints, prototypes, and delivery roadmaps
• Analyze data to evidence impact and support decision-making throughout the design process
• Collaborate with product, design and delivery teams to prioritise backlogs into roadmaps and ensure high-quality delivery
• Develop and support the responsible use of AI and emerging technologies
• Contribute to growth of Tangity’s strategic design practice and to business development
• Help with business development by creating points of view, presentations and proposals

Key requirements

• 8+ years in service design or strategic design
• Proven ability to lead complex strategic design engagements end-to-end
• Strong research and synthesis skills to derive clear strategic and design direction
• Experience influencing senior client stakeholders
• Ability to connect design to business strategy and deliver high-quality outcomes
• Strong workshop facilitation and co-design skills
• Experience working in or alongside agile delivery teams
• A portfolio showing strategic range, service design craft, and commercial value
• Curiosity and experimentation with the role of AI in future work

• Curiosity about people and systems
• Strategic ambition and problem-shaping mindset
• Confidence to challenge clients while remaining collaborative
• Human-centred service design
• Strategic design and business framing
• User research and synthesis

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