Senior Enterprise Account Manager, Amazon Shipping (SWA)

Overview

In this role you will own and grow a portfolio of large enterprise shippers, shaping strategies to drive volume, revenue and profitability within Amazon Shipping. You’ll combine commercial instincts with rigorous analysis to diagnose root causes and influence decisions across cross-functional teams. The position thrives in a fast-changing environment, where you proactively solve problems behind the scenes to deliver measurable outcomes for customers. This role offers a meaningful opportunity to shape shipping solutions at scale.

Responsibilities

• Own strategy, growth and retention for a portfolio of large enterprise shippers, hitting targets for volume, revenue, gross profit and margin
• Recommend solutions that fit customer needs and address operational/commercial problems with hands-on follow-through
• Build durable relationships with diverse stakeholders up to senior management
• Track performance and report insights to internal stakeholders at all levels
• Use account data to perform root-cause analysis and translate findings into prioritised actions
• Invent and simplify by creating processes or approaches where none exist yet
• Assess risks, anticipate challenges, and manage end-to-end escalation
• Advise on best practices to accelerate adoption of Amazon Shipping products and reduce customers’ cost and effort
• Translate customer needs and market signals into clear requirements for Product and Operations and advocate for change

Key requirements

• Bachelor
• Advanced Excel
• Several years of B2B account management, vendor management, or similar role with broad scope
• Strong commercial acumen with excellent communication, relationship-building and negotiation skills
• Proven track record of meeting and exceeding revenue/commercial targets
• Solid quantitative and analytical capability with attention to detail

• 领导力? (unknown)
• communication
• relationship-building
• SQL
• Advanced Excel
• data analysis

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