Enterprise Account Manager – German Speaking

Overview

As an Account Manager at OpenTable, you will manage a portfolio of restaurant partners across the full customer lifecycle, from onboarding to ongoing optimization. You’ll act as a trusted advisor, resolve cross-functional issues, and identify upsell opportunities to drive value for partners. The role blends hospitality with technology, requiring cross-team collaboration and data‑driven decision making. You will shape partner success and contribute to retention and growth in a global, dynamic environment.

Pay / Benefits

• Generous paid vacation
• Work from almost anywhere up to 20 days per year
• Mental health support and wellbeing programs
• Company-paid therapy sessions
• Headspace subscription
• Annual company-wide week off

Responsibilities

• Nurture and deepen relationships with restaurant partners as a trusted advisor
• Advocate for customers and resolve cross-functional issues
• Serve as the primary point of contact for restaurant concerns
• Assist with configuration to optimize reservation flow
• Identify upsell opportunities for marketing assets
• Achieve quarterly sales objectives
• Prepare detailed installation reports for Technical Support
• Place OpenTable reservation links on partner sites
• Track meetings and coordinate monthly meetings & QBRs
• Collaborate with Marketing to craft restaurant-specific programs
• Capture restaurant feedback to inform product upgrades
• Educate operators on industry trends
• Lead restaurant retention and aid re-signing of expiring contracts

Key requirements

• 5+ years in account management or equivalent customer-facing role
• Native German speaker with English proficiency
• Passion for hospitality and technology; restaurant management or F&B sales experience preferred
• Strong listening and objection-handling skills with a consultative approach
• Effective communicator who can present new perspectives to clients
• Excellent negotiating, data-driven advisory, and cross-department collaboration skills
• Experience with data and analytics to support decision-making
• Strong time management, planning, and prioritization abilities
• Strong writing and presentation skills
• Proficiency in Google Suite and Salesforce CRM
• Valid driving license for travel
• College degree

• relationship-building
• consultative selling
• negotiation
• Google Suite
• Salesforce CRM
• data analytics

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