Senior Consultant – Retail Energy

Overview

In this role you will help utilities and related clients navigate the evolving retail energy landscape. You’ll act as a trusted advisor, scoping and delivering multi-faceted change programmes and transforming customer operations. You will work closely with cross‑functional teams to translate data into practical recommendations and outcomes, with a focus on affordability, debt, billing, and regulatory change. You’ll join a market‑leading Retail Energy team at a firm recognised for its collaborative, values‑driven culture and Net Zero ambitions.

Pay / Benefits

• Generous annual leave (5 weeks)
• Hybrid working policy
• CSR days (3 per year)
• Wellbeing fund
• Profit share scheme
• Diversity and inclusion commitment

Responsibilities

• Scope and deliver complex change programmes in retail energy
• Advise clients on identifying, assessing, designing and implementing solutions
• Collaborate with client teams and Baringa teams on project delivery
• Analyze data to build insights and translate into recommendations
• Design and implement improvements to processes, customer journeys, and operating models
• Support regulatory and market reforms and regulatory change initiatives
• Contribute to bids, proposals, and client relationship development
• Travel to client sites (1–2 days/week) and operate in a hybrid work environment

Key requirements

• 3+ years’ experience in a utilities retailer, management consultancy, strategic delivery role or adjacent energy industry environment
• Strong structured problem solving and analytical rigour
• Proven ability to develop high-quality insights and recommendations
• Experience in customer affordability, consumer vulnerability, debt management, billing, revenue assurance, or related areas
• Ability to build deep client and colleague relationships across the sector
• Excellent communication and presenting skills; ability to explain complex concepts to non-specialists
• Experience using data and analysis to diagnose problems and support decisions
• Comfort with using data, digital and AI tools to support analysis and delivery
• Programme/project or workstream delivery experience
• Solid understanding of regulated environments or ability to quickly build it
• Versatility and curiosity across different parts of the utilities and energy sector

• strong communication
• client management
• curiosity
• data analysis
• AI tools for analysis and delivery
• digital tools for customer transformation

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