Café General Manager

Overview

In this Café Manager role, you lead daily café operations and a friendly team within Tesco Cafés. You drive excellent customer service, ensure safe and compliant service, and pursue sales-driven improvements. You act as a role model to colleagues, shaping a collaborative, high-standard service culture. This position offers career development within a large, inclusive retail organization focused on great hospitality experiences.

Pay / Benefits

• 10% off and 15% pay day weekends
• Colleague Clubcard savings up to 2,000 a year
• flexible working from day one
• retirement savings plan
• life assurance
• wellbeing resources

Responsibilities

• Oversee overall café operations, routines and processes
• Hold full profit and loss accountability for the café
• Maximise sales, presentation and safety for customers and colleagues
• Lead and inspire the team to hit sales targets
• Implement service plan drivers to meet required standards
• Select, train and develop team members
• Act as a café menu expert and share knowledge with the team
• Ensure fast service and high-quality food and drinks in a clean, tidy environment

Key requirements

• Hospitality background at supervisory level or above
• Commitment to excellent customer service
• People management skills with inclusive coaching
• Strong planning and organisational abilities
• Proactive initiative to improve ways of working
• Excellent communication to motivate a growing team

• leadership by example
• coaching and feedback
• inclusive teamwork
• service standards adherence
• safety and legal compliance understanding
• stock and operations routines (implicitly)

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