Senior Technical account manager

Overview

In this role you act as a senior technical solution architect for strategic enterprise customers, partnering with the Account Director to drive long-term value through Qualys deployments, renewals, and upsell opportunities. You translate complex security concepts for both engineers and executives, guide scalable enterprise deployments, and influence cross-functional teams to align with customer outcomes. You help customers optimize usage, lead PoCs when needed, and stay ahead of industry trends. This is a remote UK-based position focused on high-impact engagements with major accounts.

Responsibilities

• Serve as the primary technical and solution architect for major enterprise accounts
• Build trusted relationships with senior technical stakeholders and security leadership
• Understand customers’ technical environments, security architectures, and risk posture
• Communicate complex technical concepts clearly to engineers and C-level executives
• Maintain expert-level knowledge of Qualys products and capabilities
• Advise on scalable, enterprise-grade deployments and complex integrations
• Help customers optimize adoption and usage of Qualys modules
• Own the renewal and upsell pipeline for assigned major accounts
• Collaborate with the Account Director on strategy, expansion, and renewal execution
• Identify technical value drivers to support upsell and retention
• Lead technical Proof-of-Concept processes as needed
• Manage opportunity pipeline activity through CRM
• Deliver high-level and detailed sales presentations
• Respond to RFIs/RFPs (functional and technical elements)
• Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams
• Participate in roadmap discussions, quarterly business reviews, and executive briefings
• Stay current on cybersecurity trends and enterprise IT/security architectures
• Represent Qualys at customer meetings, industry events, and conferences

Key requirements

• Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS
• Deep technical knowledge across security domains like vulnerability management, compliance, cloud security
• Strong understanding of enterprise IT and cloud/hybrid environments
• Excellent communication skills with both technical teams and executives
• Ability to manage multiple strategic accounts
• Proactive and comfortable operating in a matrixed organization

• Strong communication
• Stakeholder management
• Cross-functional collaboration
• Cybersecurity domains (vulnerability management, compliance, cloud security)
• Enterprise SaaS architecture and deployments
• Security architecture and integration expertise

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