Senior Business Systems Analyst (Salesforce)

Overview

In this role you will own and optimise Salesforce and key business systems to support a growing rental platform. You’ll partner with cross-functional teams to streamline processes, drive scalable solutions, and push automation and AI-powered improvements. You’ll operate in a fast-paced scale-up, shaping how systems enable performance across Sales, Marketing, Support and Finance. This is a mission-driven opportunity to impact everyday operations and help Goodlord maintain the gold standard in renting.

Pay / Benefits

• Hybrid working: 2 days in the office per week
• 25 days holiday plus UK bank holidays, increasing with tenure to 32
• 3 months fully-paid parental leave
• Bi-weekly coaching with Sanctus for wellbeing
• Annual development fund
• Great Place to Work certification (development focus)

Responsibilities

• Own and optimise Salesforce and key business systems across Sales, Marketing, Support and Finance
• Partner with stakeholders to improve operational processes and deliver scalable system solutions
• Drive automation and AI-powered efficiencies using Salesforce’s latest AI capabilities
• Gather requirements, map processes and translate business needs into scalable system solutions
• Manage integrations and work cross-functionally in a changing environment
• Influence strategy and solve real business problems in a fast-paced scale-up

Key requirements

• Strong hands-on Salesforce Sales Cloud administration, configuration and automation experience
• Experience identifying opportunities to use AI and automation to streamline processes and improve operational efficiency
• Ability to gather requirements, map processes and translate business needs into scalable system solutions
• Proactive, solutions-focused mindset with experience managing integrations
• Ability to work cross-functionally and thrive in a changing environment

• Proactive
• Solutions-focused
• Cross-functional collaboration
• Salesforce Sales Cloud administration
• Automation and process automation
• Requirements gathering and process mapping

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