Operations Manager

Overview

As Operations Manager at Rutland Depot, you’ll steer the safe, reliable delivery of recycling and waste collection and street cleansing services. You’ll lead supervisors and teams, ensuring high customer service and KPI performance while complying with contracts, policies, and health & safety rules. You’ll collaborate with the client and internal stakeholders, manage reporting and finances, and drive continuous improvement. This role offers a chance to shape operations at a key depot within a national waste-services provider.

Responsibilities

• Lead safety, policy compliance and staff training across the depot
• Maintain training records and update safety procedures as needed
• Foster strong client and stakeholder relationships; attend client meetings
• Deliver contract reports on time and drive timely follow-up actions
• Manage budget targets including overtime, staffing and revenue
• Oversee staff performance, conduct, and disciplinary processes per policy
• Drive efficiency improvements in waste collections and street cleansing
• Ensure equipment is operated safely with proper maintenance and training
• Maintain KPI reporting and respond to data requests
• Support company objectives and governance across procedures

Key requirements

• CPC Transport Manager Qualification
• People and health and safety management in a unionised environment
• Proven track record of meeting defined service delivery KPIs
• Experience of vehicle management including tachographs and Road Transport Directive
• Proven record of delivering continuous improvement in operational/service context
• Experience producing and analysing reports using Microsoft Office Suite
• General knowledge of environmental responsibilities and health & safety legislation
• Ability to handle conflict and negotiate outcomes
• Analytical, with data measurement and corrective action skills

• leadership and people management
• clear communication
• stakeholder management
• Microsoft Office Suite
• CPC and tachographs
• Road Transport Directive

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