Senior Account Coordinator (Digital, Print, Events), Basingstoke

Overview

In this role you support a large healthcare client services team by coordinating mid-complexity projects and day-to-day client contact. You’ll work with internal and vendor teams to deliver campaigns on time and within budget, ensuring high quality and organized project administration. The position blends office, client site, and remote work, offering exposure to multiple stakeholders across international healthcare clients. You’ll contribute to trusted advisor development through clear communication and structured project management.

Responsibilities

• Manage day-to-day client accounts and project coordination
• Interpret client briefs and relay feedback to internal teams
• Collaborate with creative/content studios to deliver work
• Support implementation of client projects and campaigns with Account Manager
• Oversee budgets, POs, and campaigns within time and budget
• Create and maintain client liaison and progress reports
• Build and sustain client and internal relationships
• Admin support for project management platforms and WIP/financial systems
• Identify milestones and align project plans with clients and teams
• Communicate changes to clients and HH Global teams
• Manage scope changes and budget implications
• Maintain regular communication with management and stakeholders

Key requirements

• Client-facing experience in marketing or creative agency, preferably in medical communications
• Strong relationship-building and stakeholder management
• Detail-oriented problem solver with organizational and execution skills
• Excellent written and verbal communication and listening skills
• Ability to manage budgets and timelines with cross-functional teams
• Degree-level education in life sciences, business, or marketing (preferred)
• Understanding of ABPI guidelines preferred or willingness to be trained
• Experience working with internal and external vendors and project platforms

• client focus
• relationship building
• clear communication
• Screen Dragon
• Workfront
• Hub

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