Lead Customer Success Manager

Overview

In this role, you will own and strengthen client relationships as customers start using the platform. You will help build trust in an AI-driven product within a fast-growing company. You’ll drive product adoption, manage high-value accounts, and convert pilots into paid engagements, shaping how customers derive value from AI tooling.

Pay / Benefits

• excellent benefits package

Responsibilities

• Own relationships with clients once they begin using the platform
• Drive product adoption and expansion with high-value accounts
• Convert pilots to paid engagements while maintaining strong retention
• Collaborate with cross-functional teams to address client needs and enable successful implementations
• Explain technical concepts to non-technical audiences and ensure smooth AI-enabled workflows

Key requirements

• 3+ years in a client-facing B2B SaaS role
• Proven ability to build with AI tools—designing and deploying workflows/automations
• Experience managing high-value client relationships and driving product adoption
• Track record converting pilots to paid and maintaining strong retention
• Comfortable with APIs, integrations, data imports/exports, webhooks
• Strong diagnostic skills and methodical root-cause analysis
• Excellent written/verbal communication; able to explain technical topics to non-technical audiences
• Thrives in a fast-moving early-stage startup environment

• strong communication
• problem-solving
• adaptability
• APIs
• integrations
• data imports/exports

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