BRIONI – Sales Advisor – Harrods

Overview

In this role you drive a premium client experience for Brioni at Harrods, acting as a brand ambassador who nurtures long-term relationships and delivers sales against targets. You collaborate with store teams, leverage the LUCE client book, and apply market insights to expand the customer base. The role sits within a global luxury group known for craftsmanship and Made in Italy products, offering strong development opportunities across the Brioni atelier network.

Responsibilities

• Build positive, end-to-end relationships with customers from first contact to farewell
• Meet and exceed CRM/retention targets
• Contribute to store goals through proactive teamwork
• Use the LUCE Client Book to nurture existing and potential clients
• Expand customer base by networking and outreach
• Gather market insights on trends, events, competitors, and products
• Collaborate effectively with store colleagues and broader organization
• Follow stock procedures according to company standards
• Respect Brioni standards and promptly raise issues or risks

Key requirements

• 3+ years of sales experience in a luxury brand
• Fluent in English and Italian; additional language a plus
• Strong knowledge of men’s formalwear
• Good understanding of high-end fashion; MTM specialization a plus
• Excellent listening and communication skills
• Flexible to work in a multicultural context
• Proactive mindset with a sense of ownership
• Willingness to be mobile on the sales floor for extended periods

• Listening and communication
• Proactivity
• Sense of ownership
• Familiarity with clienteling approaches
• Experience with CRM and client books (LUCE)
• Knowledge of stock procedures

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